Pick & Pay Online are ******

When myself and my husband first got married we started buying online with Pick & Pay in order to stick to our monthly budget instead of going in-store and over spending. But every month on collecting from Pick & Pay in Ottery, we would have an item or two short. We know it is short cause we run though the invoice and check all the stock before leaving the store. We asked them to replace it and they would reply, well it comes from the warehouse so we don't pack or pick the items. So month after month this would happen, and I got so sick and I tired I asked them, look i need a refund for the items on these invoices that were not supp****, they told me to contact their online department and I did and they gave me a reference and told me the money will be refunded to the account, that the items were purchased with but we were never refunded ever. Our requests and enquiries just fell off the grid. It was a bread on one invoice and Bubbly Mint chocolate on another, sago on one invoice etc. We don't buy online anymore because Pick & Pay are cooks and they don't provide refunds or even after sales service at all. I never a major retailer like this would let me down so badly. I would never recommend this path of purchase to anyone.