hB
herman B

1 reviews | Active since Oct 2009

25 Apr 2019, 18:28

Pick & Pay Must stop using RCS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Original Message: From: ********** Sent: 21 April 2019 08:14:27 AM To: pnpstoreaccount ********** Subject: Re: AR pnpstoreaccount []

You Guys use RCS group for your Pick and Pay Banking cards -- well guess what they suck!

A month later and they cannot even reply emails or get done what needs to be done. Pick and Pay set me up to waste my precious time!

Get your act together Pick and Pay and review your partners - (RCS Group, they have a 2 out of 10 score on Google review as reviewed by their own customers for a reason!

Thanks for wasting my time Pick and Pay.

==== Review I posted on RCS Pathetic -- these people can't even respond to emails -- I app**** for a card a month ago and they have still not gotten back to me. Not do they seem to be able to read.

Clearly, their staff members are brain dead and apathetic.

Complete and utter waste of my time and lack of service delivery.

0
Replies (1)
Pick n Pay
Pick n Pay's reply26 Apr 2019, 10:50
Official
Hi Herman  , 

Thank you for choosing Pick n Pay.  Please accept our apologies for the delay in response and any inconveniences caused to you.  We view this complaint in a very serious light, we are busy addressing this with our management team. 

Your reference number is  ***. 
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.  Kind regards,
The Pick n Pay Team