Pick & Pay letting down a pensioner.

I report it on behalf of my pensioner mother in law. Her Sinotec TV stoped working and was handed in at the Pick & Pay store in Zambezi Retail Park, Montana, Pretoria. Person with the name Moses is the contact person, and after almost a month's wait, with two or three calls per week, she still has no answer on if it will be a warranty claim or not. Now don't get me wrong, we can accept "no" as an answer, but not getting feedback for a month is really bad. Come on Moses, how many times are you going to dissapoint a pensioner? Be a man of integrity and stand by all your promises of phoning back.