pick pay hyper poor customer service

Attention all shoppers!

I want to share my recent experience with Pick n Pay Hyper Brackenfell and their lack of customer service and communication. On December 16th, 2022, I returned a TV to the store with the intention of receiving a refund. I was informed that the TV needed to be sent for repairs and that I would be contacted within 21 days if any further action needed to be taken. Despite this, I never received any communication from the store regarding the status of my TV or refund.

I visited the store today 28/01/2023 to inquire about the status of my TV and refund, but I was disappointed to learn that the store did not have any updates for me and that I was unable to receive a refund. The managers, Waleed and Siya, were unhelpful and did not provide me with any clear answers about the status of my TV or refund.

I am extremely disappointed and frustrated with the lack of communication and poor customer service I received from Pick n Pay Hyper. I want to caution other shoppers to be wary of their return policy and lack of communication.

#PicknPayHyper #PoorCustomerService #LackOfCommunication