RD
Raymondt D
1 reviews | Active since Jun 2019
25 Mar 2024, 11:51
PICK & PAY GRABS YOUR POINTS
I have been using Pick n Pay - BP Blue Hills for over two years and have spent in excess of R28'000.00 and even todays purchase of R1,335.62 was a failure again. You see for some unknow reason and only at this BP (Pick & Pay) my Pick n Pay Points card does not work. Asking for an explanation you get this long glare and advise to go to another store. The latter can be expected from the staff of Pick n Pay as they are just like that. What my concern is why and where did my points go and how much have a lost-on points. I would like to know.
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Replies (2)
Pick n Pay's replyOfficial
26 Mar 2024, 11:26Hello Raymondt, Thank you for reaching out to Pick n Pay Customer Care team. Kindly note that we have escalated the query to the relevant department, they should be in touch with you soon. For your records, please see reference number -***. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store.
They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***. Email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Thank you for choosing Pick n Pay. Kind Regards,
The Pick and Pay Team
They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***. Email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Thank you for choosing Pick n Pay. Kind Regards,
The Pick and Pay Team
Best regards,
Pick n Pay's reply26 Mar 2024, 11:26
Official
Hello Raymondt, Thank you for reaching out to Pick n Pay Customer Care team. Kindly note that we have escalated the query to the relevant department, they should be in touch with you soon. For your records, please see reference number -***. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store.
They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***. Email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Thank you for choosing Pick n Pay. Kind Regards,
The Pick and Pay Team
They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***. Email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Thank you for choosing Pick n Pay. Kind Regards,
The Pick and Pay Team
Best regards,
RD
Raymondt D's updateReviewer Update
26 Mar 2024, 11:45Thank you Pick & Pay; your response hereinto is appreciated, and I look forward in receiving your communication.
RD
Raymondt D's update26 Mar 2024, 11:45
Reviewer Update
Thank you Pick & Pay; your response hereinto is appreciated, and I look forward in receiving your communication.