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rebo M
1 reviews | Active since Jan 2017
28 Nov 2022, 16:54
pick & pay ghosted me
I placed an order on Saturday, 26 Nov and chose the Mon, 28 Nov delivery slot. I waited patiently for my order that was supposed to be delivered between 14h00 - 16h00 and i am STILL waiting. I tried to contact the call center with no luck. I was trying EVERY number I could find and still nothing. I am not sure if i will receive this order ever. This has to be one of the WORST services from PNP.
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Pick n Pay's replyOfficial
29 Nov 2022, 10:31Hello Rebo,
Thank you for reaching out to the Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
Kindly provide us with your order number so we can escalate accordingly.
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store/department. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: ***-https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***- Email us at: *** Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity to have this resolved. Kind Regards,
The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
Kindly provide us with your order number so we can escalate accordingly.
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store/department. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: ***-https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***- Email us at: *** Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity to have this resolved. Kind Regards,
The Pick n Pay Team
Best regards,
Pick n Pay's reply29 Nov 2022, 10:31
Official
Hello Rebo,
Thank you for reaching out to the Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
Kindly provide us with your order number so we can escalate accordingly.
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store/department. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: ***-https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***- Email us at: *** Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity to have this resolved. Kind Regards,
The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
Kindly provide us with your order number so we can escalate accordingly.
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store/department. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: ***-https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***- Email us at: *** Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity to have this resolved. Kind Regards,
The Pick n Pay Team
Best regards,