TM
Thuli M

1 reviews | Active since Oct 2013

07 Jul 2015, 10:30

PICK & PAY EXPRESS TILL CASHIER BULLYING CUSTOMER

Yesterday evening i went to cash out my lottery ticket, buy some electricity & milk at the Pick & Pay in The Wheel. When i got to the express till cashier she told me that she was offline with electricity. I told her that i will be leaving the milk then can she please rather just cash out the ticket. She told me to 1st go put back the milk where i found it....in the fridge. I told her that it is not my job to do that & then she said \you wont get your money then". She served over 10 other people who were in the queue and i looked around for a floor manager but couldnt see any. Then i took my ticket back & walked out. When i got to the door i realised that the lotto ticket had a cash receipt on it but i had not received any cash. I went back inside and informed a lady who was standing with the packers. She took the ticket & went to give it back to the obnoxious express till cashier. Again i stood there"

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Replies (1)
Pick n Pay
Pick n Pay's reply07 Jul 2015, 11:05
Official
Hello 2LEE007,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

We have escalated this matter to our KZN regional office for their attention, and they will be in contact with you shortly.

Kind regards

Marise Brown

Ref Number : ***