Pick & Pay customer care

We have a food processor(Russel Hobbs) with a broken part within the first 12 months of owning the machine. When we took it back to the store we purchased it from, we were told that only the motor is covered under the manufacturer guarantee, which we did not agree with. After a long argument with the store manager at Pick & Pay he said they can send the part back but they will not replace it.

Eventually we get a call back from the store, Pick & Pay, telling us that the manufacturer(Russel Hobbs) is prepared to replace the part, but we need to collect it from Johannesburg, we live in Cape Town, as it is to expensive to courier a part that weighs about 150grams from Jhb to CPT.

Being a Russel Hobbs machine, I would expect it to be of a better quality then the "cheaper" brands on the market and also expect Russel Hobbs to have better after sales service then that.

I will not buy Russel Hobbs ever again and will encourage people to buy any other brand then Russel hobbs. Considering what you pay and what you actually get along with the excuses to replace defective parts un