PICK & PAY - BAD SERVICE NOT RECTIFIED

PICK & PAY # ********** 532 - order placed on 24th Nov

1) I made a mistake when selecting the delivery address - and called in the same day at 08h05 to have the delivery address rectified for collection a the Norwood Hypermarket for 28 Nov 2) on 28 Nov I called the call centre - made further arrangements - then called Norwood -confirmed arrangements with Tutu. 3) at 13h15 I arrived at the store - it took them 45 minutes to find Tutu. when he eventually arrived - he was RUDE, ARROGANT and had no CUSTOMER S****S WHATSOEVER. 4) the order was not ready as they COULD NOT FIND IT ON THE SYSTEM - so much for technology but they already reserved the amount with nedbank for the order amount - you get a sms for the amount... 5) I placed a online complaint - followed up with no less than 3 calls - and did get some feedback from PNP 6) on 30 Nov - they delivered the order to my house - the order was not complete as ordered and I returned domestos which was over ordered-supp**** 7) I received a call from the ONline store section - who promised to rectify the refund for the Domestos 8) It is now 10 Nov - I have no refund in my account - I have not received the goods that were short (PNP says its the online policy not to fill any items out of stock ) thats funny cause in the stores you can ask for a rain check... 9) dissapointed - I was a loyal client of PNP - and promise to encourage everyone I know to avoid PNP