Pick & Pay - Aim PRODUCTS

I bought a AIM 65” TV from Pick and Pay in Northgate ,JHB. I went to the store a few days ago asking them what to do as my TV is coming on ,but its stays black ( No picture just sound – and also when the picture does come on sometimes it will only last a few minutes then goes off). No this is a common issue with the AIM TV’s as a in store consultant told me ,she also said I require my invoice and box before returning to the store again.

I drove from Northgate to Vereeniging where my premises are to get the box and invoice ,the TV was then loaded into the box and only my SUV ,when I got to Pick & Py in Northgate after about 6 Hours ,I was told by VUSI to go fetch my own TV from my vehicle ,he gave me a trolley and told me to go fetch it. This was at around 4pm on 18th Feb 2021 and CCTV will confirm this.

As a disabled customer ,who has lost most of his fingers ,I struggled to off-load the tv and thus requested the help from a car guard. He assisted me in wrapping the TV in a plastic cover so it doesn’t get scratched while on the trolley and uneven sidewalk.

Vusi had a new TV ready for me and was going to replace it, on upon opening my old TV again ,the feet that was in the box had damaged the screen and now they REFUSED to assist me any further due to this.

I am VERY disappointed in PnP ,how they treated a disabled customer and refused to take any responsibility for the TV although they knew the damaged was cause while bringing it inside. When I left after 1 hour of begging ,they were more than happy to carry my TV out.

I would like my TV replaced ,I am and have been a PATRON for over 10 YEARS and spend most my salary etc per month at this PNP on groceries etc,

The Manager was completely NOT HELPFUL and refused to assist me in any way ,although he knew what was wrong with the TV and thus I would like someone else to talk to as I cannot talk to close minded people who cannot assist with a R7000 claim over a multi-billion Rand company.

If this matter cannot be resolved asap in an amicable way, I will have no choice as to start a legal process and contact the consumer protection offices as well ,as this is just not correct what is being done here. There are numerour complaint about these products and they find any excuse not to replace the item.

Please let me know as a matter of urgency and let me know if we can get this sorted , I require a new TV as I have done some research and there are a LOT of complaints regarding the same issued with AIM TV’s backlights.. I will make this a VERY public complaint with all the facts as stated above if we cannot resolve this asap.

Very very unhappy what has happened here as the fault was with the TV ,please assist!!