CS
Charnelle S
1 reviews | Active since Oct 2019
07 Oct 2019, 12:50
Pick &pay
Bought aim smart tv 50inches but now 8mths later no picture just sound went to manager longbeach mall cause the slip has faded cant see anything and box have no proof of purchase. They told me nothing they can do to help cant take it back but i have bank statement to proof purchase but they cant help and they dont go so far back to get a slip i am so kad got this big tv and i cant watch it pick pay suck im not leaving it so im going to get a lawyer or advice or somthing pls dont buy aim it is **** c scheepers
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Pick n Pay's replyOfficial
07 Oct 2019, 13:18Good day Charnelle,
Thank you for choosing Pick n Pay & taking the time to address your concerns with us. Please accept our apologies for the delay in response and any inconveniences caused to you. We are unable to contact you telephonically as you have not provided us with contact numbers. Kindly email us on the below email address and advise if you swiped your smart shopper card with the purchase of the TV to enable us to get your transaction number via your smart shopper shopping history.
Our stores can only assist provided that our customers have their till slip, without the till slip they would not be able to send your TV in for repairs.
Kindly forward us your 16 digit smart shopper card number that begins with *** to *** to enable our Customer Care Team to assist you further.
The will be able to reprint the till slip with the transaction number provided that you did swipe your card with the purchase. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay & taking the time to address your concerns with us. Please accept our apologies for the delay in response and any inconveniences caused to you. We are unable to contact you telephonically as you have not provided us with contact numbers. Kindly email us on the below email address and advise if you swiped your smart shopper card with the purchase of the TV to enable us to get your transaction number via your smart shopper shopping history.
Our stores can only assist provided that our customers have their till slip, without the till slip they would not be able to send your TV in for repairs.
Kindly forward us your 16 digit smart shopper card number that begins with *** to *** to enable our Customer Care Team to assist you further.
The will be able to reprint the till slip with the transaction number provided that you did swipe your card with the purchase. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Pick n Pay's reply07 Oct 2019, 13:18
Official
Good day Charnelle,
Thank you for choosing Pick n Pay & taking the time to address your concerns with us. Please accept our apologies for the delay in response and any inconveniences caused to you. We are unable to contact you telephonically as you have not provided us with contact numbers. Kindly email us on the below email address and advise if you swiped your smart shopper card with the purchase of the TV to enable us to get your transaction number via your smart shopper shopping history.
Our stores can only assist provided that our customers have their till slip, without the till slip they would not be able to send your TV in for repairs.
Kindly forward us your 16 digit smart shopper card number that begins with *** to *** to enable our Customer Care Team to assist you further.
The will be able to reprint the till slip with the transaction number provided that you did swipe your card with the purchase. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay & taking the time to address your concerns with us. Please accept our apologies for the delay in response and any inconveniences caused to you. We are unable to contact you telephonically as you have not provided us with contact numbers. Kindly email us on the below email address and advise if you swiped your smart shopper card with the purchase of the TV to enable us to get your transaction number via your smart shopper shopping history.
Our stores can only assist provided that our customers have their till slip, without the till slip they would not be able to send your TV in for repairs.
Kindly forward us your 16 digit smart shopper card number that begins with *** to *** to enable our Customer Care Team to assist you further.
The will be able to reprint the till slip with the transaction number provided that you did swipe your card with the purchase. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team