FD
Freek D
1 reviews | Active since Apr 2018
24 Apr 2018, 14:12
Pick & Pay
Very angry. Swiped my card on Friday the 20th April 2018. The card showed declined. After to attempts drew cash to pay. Pick & Pay informed me that this happens and that it normally reverse itself. On Monday 23 Apr 2018 we went to our bank Standard bank and got a statement that Pick & Pay wanted. Arriving at Pick & Pay we were told they will sort it out. This morning Pick & Pay phoned and said we must collect a letter from their head office and take it to our bank that must do a reversal. Went to the bank and told us that it did go through ,they can't reverse it and Pick & Pay says they can not either as it did not go through their bank. 4 Day's later with no money and nobody takes responsibility. R2107.00 is now just hanging in the air. So unprofessional.
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Replies (2)0
Replies (2)
Pick n Pay's replyOfficial
25 Apr 2018, 08:41Hi Freek,
Thank you for taking the time to write to us regarding your experience.
Please accept our apologies for the inconveniences caused to you.
Kindly forward us a copy of your bank statement that reflects the amount paid to Pick n Pay to enable us to address your complaint with our management team.
Email address: ***
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Best regards,
Pick n Pay's reply25 Apr 2018, 08:41
Official
Hi Freek,
Thank you for taking the time to write to us regarding your experience.
Please accept our apologies for the inconveniences caused to you.
Kindly forward us a copy of your bank statement that reflects the amount paid to Pick n Pay to enable us to address your complaint with our management team.
Email address: ***
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Best regards,
Pick n Pay's replyOfficial
25 Apr 2018, 08:48Hi Freek,
Please also advise of the store name to enable us to escalated your query to the correct management team for assistance.
Kind regards,
Vanitha Venketas
Best regards,
Pick n Pay's reply25 Apr 2018, 08:48
Official
Hi Freek,
Please also advise of the store name to enable us to escalated your query to the correct management team for assistance.
Kind regards,
Vanitha Venketas
Best regards,