CN
Celeste N

1 reviews | Active since Mar 2013

04 Mar 2017, 16:51

Pick once PAY TWICE????????????????????????????????????

<p>I bought items on 1 March 2017 and made a cashback to the total of R1237.90 and the amount was debited again on 3 March 2017!!!!!!!!!!!!!!!!!!!!!THIS IS *****!!!!!!!!!!!!!!!!!!!!!!!!</p>

0
Replies (1)
Pick n Pay
Pick n Pay's reply05 Mar 2017, 11:30
Official

Good day Celeste,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for any inconveniences caused to you.We view this incident in a very serious light and will be addressing this with our management team.

Please forward us a copy of your bank statement that reflects this amount being deducted twice to enable us to address this with our team. You can send your email to *** , once received we will address this.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas

Best regards,