JW
J W

1 reviews | Active since Mar 2023

16 Feb 2024, 13:33

Pick n.pay lonehill always has expired items on the shelves which can be deadly for your health

Unacceptable at Lonehil. Shooping centre pick n pay thry never ever learn I have had 5 apologies I am so sick of this now.

Hi ATTENTION: VELAPHI MTHEMPU expired chicken as discussed

As discussed, please urgently refund my sons this expired chicken. They will come tomorrow.

This is unacceptable as we had to do an emergency take out which costs more money. We just spoke on the phone.

Your staff are NOT doing their job and that can potentionally KILL my kids.

All my rights remain reserved but this is really about the 10th I am complaining about your store not doing their job properly.

I suggest you reimburse my husbands card too for an emergency lunch as we have load shedding in a few minutes.

If my son got very sick, or died do you know the consequences of this as a shop? I have asked you ao many times to keep your expired food off but you have failed to listen on many occasions.

I am sick of apologies too.

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Replies (1)
JW
J W's update16 Feb 2024, 17:13
Reviewer Update
So all good and well I received an email, but to spell like that to a customer worries me. This is the head we are talking about. " def" ears? and " this time" meaning the last 9 times it did land on " deaf ears"? Why am I now involved in people's " lack of funds"? I think this was a bad excuse as the other " 9 complaints" were expired foods, for real.

STILL DISAPPOINTED

Good day Ma’am.
Thank you for taking your time to call and write to us.
Your complain did not land on def ears this time.
I have notified my staff that, next time when the customer decide to leave any meat at the till or outside the fridge due to lack of funds, they must not take it back to the fridge without checking the temperature.
You can come back to the store we will refund you.