Pick no pay ASAP no snap

So , I decided to give pick n pay ASAP a try…..what a big mistake. The delivery time kept changing from between 2pm and 3pm to 3pm to 4pm. Mind you I made the order just befor 12pm. The final delivery time was just after two. When I unpacked my order found out that there was an item missing. I tried to call their customer services and could not get through for over thirty minutes I was on hold. That airtime wasted. I finally decided to try the delivery guy cause I got his number when he called me getting lost to my house. He promised to pass my message to the store manager and I received a call from a lady working at pick n pay woodlands, which turns ou to be the store that catered for my order. The lady was using the drivers phone( strange), we got cut off I guess his airtime ran out. I then returned the call, after answering all the questions posed to me the lady promised to send the driver back with my missing item. Mind you at this point I had already logged a complaint on line. Fast forward to the following day, nothing from pick n pay. No acknowledgement of my query nothing. So , I call them again lucky for me this time I spoke to an agent. I was given a choice to receive a voucher in the amount of the missing item or my money back. I took the option to have a refund, as if I’m crazy enough to want anything to do with them after the horrible service. I owe checkers Sixty60 a big apology don’t know what came over me when I decided to take my business to pick n pay ASAP. Big mistake.