Pick n suffer

[Pick n Pay] Re: App Support Email : Missing items

From: "Sinovuyo Maliwa (Pick n Pay)" <***> To: "Eugene Van Tonder" <***> Date: Feb 16, 2023 12:01:34 AM

Your request (689207) has been updated. To add additional comments, reply to this email.

Sinovuyo Maliwa (Pick n Pay)

16 Feb 2023, 10:01 GMT+2 Good day Eugene, Thank you for getting in touch with ASAP - The Grocery and Alcohol Delivery App. Please accept our sincere apologies for the delayed response. Kindly be advised we are still investigating your query we will revert back to you once we have an update. Should you have any further questions or queries please feel free to give us a call on the number: ***. Operating Times: Monday - Saturday 08:00-17:00 / Sun & Public holidays: 09:00-17:00. Kind regards, Sinovuyo

Eugene Van Tonder

15 Feb 2023, 09:30 GMT+2 How long will this take man because i dont have extra money i am dependant on these food items.

Onesimo Nqayi (Pick n Pay)

15 Feb 2023, 08:47 GMT+2 Good day Eugene, Thank you for getting in touch with ASAP - The Grocery and Alcohol Delivery App Please accept our sincere apology for any inconvenience on this matter. Your complaint regarding the missing items has been logged. Once we have reviewed and investigated your query, we will provide the necessary feedback. Your reference number is ***. Should you have any further questions or queries please feel free to give us a call on ***. Operating Hours: Monday - Saturday: 08h00 - 17h00 | Sunday & Public Holidays: 09h00 - 17h00 Kind regards, Onesimo

Eugene Van Tonder

14 Feb 2023, 18:12 GMT+2 They were niot and the deivery person tried to charge me even though i paid in app.

Onesimo Nqayi (Pick n Pay)

14 Feb 2023, 16:34 GMT+2 Good day Eugene, Thank you for getting in touch with ASAP - The Grocery and Alcohol Delivery App Please accept our sincere apology for any inconvenience on this matter. Kindly advise if the bags were sealed? Should you have any further questions or queries please feel free to give us a call on ***. Operating Hours: Monday - Saturday: 08h00 - 17h00 | Sunday & Public Holidays: 09h00 - 17h00 Kind regards, Onesimo

Eugene Van Tonder

14 Feb 2023, 13:59 GMT+2 Hi,

Eugene Van Tonder has emailed you direct from the app for support. Their contact details are : Cell Number : *** Email : *** Their message is : Hi, i only receivedfour item from my order. I did not receive the cupcakes, my substitutes the oats and chicken hearts nor dit i receive the maggi 2 minute noodle 5 pack chickn flavor. The peanut butter is missing too

The Pick n Pay asap! Team Read our disclaimer at: http://www.picknpay.co.za/picknpay/content/en/disclaimer

This email is a service from Pick n Pay. Delivered by Zendesk [225YQ0-V6EXR]