Pick n Pay’s useless app

I used the Pick n Pay asap app to place an order on Tuesday 30 November 2021, around 10am and I was told the delivery for my order (***) would be between 12:00 and 13:00. 12:40 I received a message which said the driver was unsuccessful in contacting me as my delivery was ready, no calls appeared on my call log indicating that I missed a call or anything of that nature on my notifications pane.

Yesterday morning 01 December 2021 I opened the Pick n Pay asap app and I was told that my order would be ready for delivery between 11:00 and 12:00. I made attempts to call their call centre (twice) and each time I got hold of an agent, he couldn’t assist me and I got transferred to “someone” who would be able to assist, the phone rang with no answer. After 14:00 I called again to enquire about my order, I didn’t succeed in going through. I sent them an email requesting that I be refunded so I can go to any other store to purchase what I needed, there was no response till today.

I am really fed up because now I cannot trace my order and my money has not been refunded to date. I have used my airtime, data and money to try and find out what could have happened to my order. This is really frustrating!