hS
hlu S

1 reviews | Active since Dec 2017

09 Oct 2018, 10:49

Pick n Pays false advertising

Certain Pick n Pay stores had a Russell and Hobbs breakfast pack(kettle and toaster) on sale. I checked on the stores website and saw that the Vincent Park store had it in stock. I went to the store and the manager Renado told me that head office hadn't sent them stock of the item even though it was listed as on special and in stock at the store. He then took it upon himself to promise to get me the item from a different store at the same advertised price. That was 4 weeks ago. Since then, all I've been getting from him is the runaround. Just because Pick n Pay advertises an item does not mean that they have it or even carry it at the store. Could be them just trying to get us to go to their stores. What a waste of time and petrol

0
Replies (2)
Pick n Pay
Pick n Pay's reply11 Oct 2018, 13:11
Official

Good day Hlu Sops,

Thank you for taking the time to write to us.

Please accept our sincere apologies for the bad service experience and inconvenience caused.

We are busy addressing this incident with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Thabisile Macuacua

hS
hlu S's update15 Oct 2018, 12:25
Reviewer Update
A big thank you to AJ at the Vincent Park store, for sourcing the product for me the same day my complaint reached his attention.