Pick ‘n Pay’s downright poor service and non-existent customer orientation

I placed an order at 19:20 yesterday via Pick ‘n Pay asap, and the delivery kept getting extended by hour until this morning around 7am when they also decided cancel the order. My email enquiry I logged did not get attended, and I figured I should call with my airtime because I was not seeing my money being returned to my account. Eventually I get transferred to some guy who figured he is going to teach me discipline to dictate how I should react to this whole thing to ultimately dropping my call that I made not Pick ‘n Pay. Now my money is still not returned to my bank account because I will not be using any of their online services again given the type of service from when I ordered until when I had to call to ask for my money. Instead I got immediately after the call an email saying my order was cancelled due to unreacha (not sure what unreacha means) has been completed..”