Pick n Pay's ASAP service is SHOCKINGLY disappointing

If I could give a 0 rating I would. Using Pick n Pay's ASAP service is the worst I have ever encountered. They billed me for products that they did not have in stock, then only refunded me 50% of what was owing to me. It is just beyond me that they could not even read their own invoice incorrectly. Furthermore, trying to contact them is very cumbersome because The Call Centre takes forever to answer and then they put you through to whoever the "correct" department is who never answers the phone. So then you have to resort to emailing them, which takes even longer with getting back to you. When eventually you do receive a "personalized" email relating to your complaint, your response to the email is seen as your issue being resolved! I am still waiting to receive an outstanding amount of +-R500 to be refunded, not to mention the promised promotion discounts for my inconvenience.