PICK N PAY/RCS, SHOCKING ADMIN SERVIF

HERE IS A PROBLEM I HAVE REPEATEDLY EXPERIENCED WITH PICK N PAY OR IT MAY BE RCS. THE BASIC PROBLEM IS A FAILURE TO CREDIT ME WITH R100 BONUS CASH WHEN A MONTHS PURCHASES EXCEEDS R2000.

WHEN I CONVERTED MY SMART SHOPPER CARD TO A CREDIT CARD, I WAS TOLD THAT WHEN PURCHASES FOR A MONTH AMOUNTED TO R2000 AND MORE, ONE BECOMES ELIGIBLE FOR A R100 CASH BONUS [I THINK THAT IS WHAT IT WAS CALLED.]. SUBSEQUENTLY, MONTHLY, THE R100 WAS REFLECTED ON MY STATEMENT. AND THEN IT ALL CHANGED - NO LONGER WAS THE R100 DEDUCTED FROM STATEMENT [WHICH WAS EASY TO IDENTIFY] NOW IT WAS CHANGED TO A A DEDUCTION FROM A TILL SLIP. I AM SUSPICIOUS THAT THIS WAS DONE TO CONFUSE CUSTOMERS.

THERE IS A TRAIL OF EMAILS TO PNP ABOUT THIS. I ALSO POSTED A REVIEW WITH HELLOPETER ABOUT MY PROBLEM, WHICH WAS I WAS NOT GETTING THE BONUS CASH REGULARLY.

HERE IS ANOTHER REPEAT OF THE PROBLEM. I HAVE ANALYSED MY TILL SLIPS AND FOUND THE FOLLOWING: 04/03/2021 - R100 CASH BONUS CREDITED TO MY TILL SLIP. 18/03/2021 - R100 CREDITED.

AND THEN NOTHING. I HAVE EXAMINED MY STATEMENTS WITH SLIPS FOR 12 MAY, 13 JUNE, AND THERE IS NO CASH BONUS AT ALL. WHY? MY PURCHASES EXCEEDED R2000 AS PER STATEMENT OR WHEN TAKEN FROM FIRST OF MONTH TO THE END OF THE MONTH.

HAS YOUR COMPANY STOPPED THE BONUS CASH BENEFIT, IF SO WHY WERE CUSTOMERS NO INFORMED.

I NEED TO AGAIN POINT OUT THAT WHETHER PICK N PAY IS TO BLAME OR RCS, YOUR CUSTOMER RELATIONS LEAVES A LOT TO BE DESIRED, IN FACT, IT IS SHOCKING. THIS PROBLEM IS JUST ONE OF A NUMBER OF PROBLEMS THAT I HAVE HAD TO ADDRESS OVER MORE THAN A YEAR.

DR E.R. WAGNER 6 ROOIBERG CLOSE, BLUE MOUNTAIN VILLAGE GEORGE.