Pick n Pay - Zero customer service, zero satisfaction!

Horrible service - order *** I placed an order on the Asap app at 1:30PM today, paid and received a notification that the driver was leaving the store with my order at around 2:30PM. I wasn't able to track the driver on the app, and I tried reaching out on the app chat function.

It took over an hour for the app chat to show some generic response "sorry for the delay" - but no explanation where my order had gone.

I asked the same, as well as reached out on twitter and via their support email channels. No responses at all.

Around 5PM the app showed a message "sorry, but the store is closed, we can't do anything today - please try again tomorrow" - but my money has already been deducted from my credit card.

I've sent emails, tweeted - no response. Other companies at least have an agent look at the issue, but there's no response at all.

I'm incredibly disappointed, and will have to cancel the transaction on my credit card, as Pick n Pay isn't responding about where my money or my goods are.

I'll also have to raise a complaint with the Ombudsman as this is a good example of no customer service at all after money has changed hands.

I'm done shopping with Pick n Pay, and I'm relaying this harrowing experience all over social media. The goods were perishable - even if the driver arrives 17:30, there's no way I can accept them after they've been out of the freezer of hours on end.

Horrible service, horrible app, I'm so incredibly disappointed.