Pick n Pay! You've lost a Customer!!!!

At this point, I'm not even sure how to express my absolute dissatisfaction with Pick n Pay ASAP and Pick n Pay Promenade Mitchells Plain in Cape Town. Their utter disrespect is bordering nausea and does not even deserve a star if you ask me.

Over the past month, I have had thee most horrific time with the app and store. On the 6th June 2025, I placed my order at approximately 14:30. The app accepted the order and confirmed that I would receive my order between 15:30 and 16:00 that same day.... I decided to check the app at 16:30 because I had still not received my order and to my surprise, the app was then reflecting delivery for my order between 10 and 10:30 the next day. Bear in mind the next day was Eid and also the app was still open to accepting new orders for delivery the same day.

I then called the ASAP line and was advised that there was nothing they could do and that they've contacted the store (Pick n Pay Promenade) and was told that they could not deliver the order the same day.

After wasting more than 40minutes of my airtime, the only solution was to have the order cancelled. I proceeded to do so and the funds were returned to my wallet.

The Monday thereafter, I selected to have the funds in the wallet paid out because I knew that it would take 3 - 5 business days to appear in my banking account. By the Friday, when I still did not receive the funds in my banking account, I decided to check the Pick n Pay app, and low and behold, the funds were never processed and were still reflecting in my wallet. At this point I was thoroughly annoyed and just wanted nothing to do with Pick n Pay. I opted to place another order via the app to use the funds in the wallet. Again, I placed the order bright and early the Sunday morning (which was fathers day) and after having to call the ASAP line and complain at 2:30 the afternoon because I still did not receive my order, did they manage to assist. I received my order almost 4pm that Sunday.

Today, I placed an order at 15:53pm. The app reflects that the order has been accepted. However, as soon as the payment went off my account, did the app suddenly reflect that my particular order will be delivered tomorrow between 12 and 12:30pm. Bear in mind, I've tried to refresh the app and its still accepting orders and allowing delivery for today.

I am so sick and tired of Pick n Pay Promenade Mitchells Plain Cape Town and the Pick n Pay ASAP app. Either they're not working together or the one lot is just lazier that the next. All I ever receive is an apology full of attitude. No1 ever tries to resolve or go above and beyond; and I wish I could say that this was the first, second or even third time that this has happened.... and the funniest part is that I have screenshots of them all. In my opinion, Pick n Pay Promenade mall can close its doors as they are the laziest bunch of staff I have ever come across, not only via the app but also in store.... and as for the Pick n Pay ASAP app, we really don't need it. For the likes of CheckersSixty60 and Spar2u that are servicing Mitchells Plain and doing an amazing job. Also, their pricing is far better by a long shot.