PICK N PAY WORST ONLINE SHOPPING EXPERIENCE

I PLACED AN ORDER FOR DELIVERY ON 26TH JUNE AS I DO EVERY SINGLE MONTH. THE ONE BIN HAD ITEMS MISSING. THE DRIVER CHECKED IT WITH ME AND CONFIRMED ITEMS WERE MISSING. ABOUT R500 WORTH OF ITEMS.

DESPITE THE ORDER BEING INCOMPLETE – NO ONE BOTHERED TO CALL ME TO RECTIFY IT OR MAKE ARRANGEMENTS FOR THE MISSING ITEMS TO BE DELIVERED.

I THEN CALLED ON WEDNESDAY 27TH TO CHECK THE PROGRESS OF THE BALANCE OF THE ORDER. I WAS TOLD IT WOULD BE ESCALATED AND SORTED OUT AS NO ONE BOTHERED TO GET IT SORTED OUT I RECEIVED NO FEEDBACK DESPITE BEING TOLD I WOULD BE GETTING A CALL BACK I CALLED AGAIN ON THURSDAY 28TH. I WAS TOLD IT WOULD BE ESCALATED WITH THE PERSON I SPOKE TO ON WEDNESDAY AND I WOULD RECEIVE FEEDBACK. I DID NOT RECEIVE FEEDBACK. I CALLED AGAIN FRIDAY 29TH AND I WAS TOLD THE CALL AGENT WAS AWAITING FEEDBACK FROM THE WAREHOUSE

THEY EVENTUALLY CALLED ME BACK TO SAY THEY WOULD ISSUE A REFUND FOR ITEMS NOT RECEIVED. AS IF THIS MADE UP FOR THE HUGE TROUBLE THEY CAUSED ME!I TOLD THEM I WANTED TO BE COMPENSATED FOR THE EXTRA COST THEY CAUSED ME BUT THEY HAVE JUST BLATANTLY IGNORED ME. THIS HAS CAUSED ME HUGE INCONVENIENCE!!!! I AM ABSOLUTELY FURIOUS!!! IT HAS COSTED ME MONEY – BECAUSE THE MAIN MISSING ITEMS WERE 8 PACKS OF CHICKEN – I HAD TO SPEND MORE MONEY BUYING EXTRA CHICKEN AND TAKEAWAYS DURING THE COURSE OF THE WEEK AS I DID NOT HAVE CHICKEN AT HOME. SO THROUGH PNP'S POOR SERVICE THIS HAS NOW COSTED ME MORE. IT HAS ALSO COSTED ME TIME TO SORT OUT AS WELL AS PHONE CALLS.

I SPEND SO MUCH MONEY AT PICK N PAY EVERY MONTH AND ON A WEEKLY BASIS AND THIS IS HOW THEY TREAT A LOYAL CUSTOMER?