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Andre E

1 reviews | Active since Apr 2021

06 Apr 2021, 15:45

Pick 'n Pay - Worst Customer service & Incompetence.

Good day, Today 06/04/2021 at 14:31 I called Pick n Pay at Walter Sisulu Ln ***). I asked if they have Powerade Mountain Blast concentrate, the one that you mix yourself. The first person could not answer me, and was put through to someone else that could. I again asked the question. He assured me that they have Powerade. I asked the question again to make sure, and he said they do have in stock. I drove all the way to the store just to get this. I did not see anything on the shelves, so i asked someone do they have, he went to look, apparently they dont have. I drove all the way just for this ONLY TO FIND NOTHING IN STOCK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! WHAT WAS THE POINT IN ME CALLING THEN, HUH ????? I went to the manager and he wants me to remember who i spoke and if i even called the store I am at? He called someone else and then just disappeared. This new person, says i must remember their name. And is talking to another staff discussing what is going one, saying that powerade is discontinued.! Just trying to make up excuses..... Really! That is the best excuse you can come up with! I asked him what now, because I drove all the way just for this, and WASTED MY PETROL ONLY TO GET NOTHING! Then he has the never to say i must just get energade. And just shrugs his shoulders. Your incompetence is not my fault!!! I want petrol money for my wasted trip to your store when your staff assured me before my trip that you had the powerade concentrate.

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Replies (1)
Pick n Pay
Pick n Pay's reply06 Apr 2021, 16:15
Official
Good day Andre ,

Thank you for taking the time to address your concerns with us.

Kindly accept our sincerest apologies for the inconvenience cause to you, due to a miscommunication between you our loyal customer and our trusted store.

We view this matter in a very serious light, and would like to resolve it in the best possible way.

We have escalated it with our management team, will be in touch soonest with feedback.

You may refer to ticket number *** as your reference.

We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further queries or need assistance please feel free to contact us on the information provided below.
 
Monday - Sunday             08:00 - 17:00 
 
Our Contact number is ***or Chat to us ***

Kind regards,
The Pick n Pay Team