CN
Cornel N
1 reviews | Active since Dec 2023
18 Jul 2025, 12:19
Pick n Pay worst customer service ever!!!!
Pick n Pay New App doesn't work!!!! 3 Weeks I have been sending emails. Everytime they say they will escalate the matter and get back to me, but they never do. Everytime a new call center agent, then you have to explain everything all over again. Pick n Pay has the worst customer service ever. Thandie Sidabane, Cloe Gorridon, Yolanda Mdze, Rumaanah Hartley, Handre Durand. Not one of you ever got back to me and assisted me with this new App!!!!!! I downloaded it on another device today, same problem, can't Pay and if I go back my points will be gone again!!!!!! This is ridiculous and unacceptable!!!!!
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Cornel N's updateReviewer Update
21 Jul 2025, 17:28I have 35 emails between myself and Thandi. She called me yesterday and apologized and said she will send me a R100 discount promo code and a free delivery promo code to use on the old app. Today I tried, it doesn't work, said codes were expired. Then Thandi tells me she was just informed that the promo codes only work on the new app (which doesn't work).
Your staff is ***********, and basically tell customers anything to shut them up. I have read so many reviews of the new App that people aren't getting their groceries that they paid for, they don't get refunds, there is no proof of payments, no wallet. Your new app is de*****ing people. Some people use their last cents to buy and then something went wrong on the app and they have to wait for refunds or don't get refunds. This app should be investigated and audited, as it was designed to use for *****. My 20 000 points (R200) is still missing and no promo codes for the old app. I have tried the new App 3 times, I refuse to try it again, I can't afford to loose my money and not get refunded.
Your staff is ***********, and basically tell customers anything to shut them up. I have read so many reviews of the new App that people aren't getting their groceries that they paid for, they don't get refunds, there is no proof of payments, no wallet. Your new app is de*****ing people. Some people use their last cents to buy and then something went wrong on the app and they have to wait for refunds or don't get refunds. This app should be investigated and audited, as it was designed to use for *****. My 20 000 points (R200) is still missing and no promo codes for the old app. I have tried the new App 3 times, I refuse to try it again, I can't afford to loose my money and not get refunded.
CN
Cornel N's update21 Jul 2025, 17:28
Reviewer Update
I have 35 emails between myself and Thandi. She called me yesterday and apologized and said she will send me a R100 discount promo code and a free delivery promo code to use on the old app. Today I tried, it doesn't work, said codes were expired. Then Thandi tells me she was just informed that the promo codes only work on the new app (which doesn't work).
Your staff is ***********, and basically tell customers anything to shut them up. I have read so many reviews of the new App that people aren't getting their groceries that they paid for, they don't get refunds, there is no proof of payments, no wallet. Your new app is de*****ing people. Some people use their last cents to buy and then something went wrong on the app and they have to wait for refunds or don't get refunds. This app should be investigated and audited, as it was designed to use for *****. My 20 000 points (R200) is still missing and no promo codes for the old app. I have tried the new App 3 times, I refuse to try it again, I can't afford to loose my money and not get refunded.
Your staff is ***********, and basically tell customers anything to shut them up. I have read so many reviews of the new App that people aren't getting their groceries that they paid for, they don't get refunds, there is no proof of payments, no wallet. Your new app is de*****ing people. Some people use their last cents to buy and then something went wrong on the app and they have to wait for refunds or don't get refunds. This app should be investigated and audited, as it was designed to use for *****. My 20 000 points (R200) is still missing and no promo codes for the old app. I have tried the new App 3 times, I refuse to try it again, I can't afford to loose my money and not get refunded.