Pick n Pay Worst customer service

Pick n pay staff really need training on customer service, this is not the first time that i have gone to a pick n pay and left feeling tired and upset.

This afternoon at the waterfront pick n pay to get some things for dinner at the checkout point the cashier let me know that the item would not scan which fair enough that is not her fault. i waited patiently as she went to look for a supervisor who was nowhere to be found, when she finally returned i asked her if she could just get another pastry and ring that up instead but she was not willing to get up off her seat.

i waited even longer as she tried to manually read and punch in the barcode even though it was illegible, after about a hundred tries she gave up and asked me to go to a different cashier. This lady was completely unwilling to help she flat out told me her machine was not working. At this point i was fed up so i just asked them to cancel the entire sale and left.

As a customer it is not my place to show people how to do their jobs and even though things can and will go wrong, how they choose to handle it goes a long way. everyone is to blame for this mess from the person responsible for labeling products to the supervisor for being missing in action and even the cashier for not being more diligent with problem solving. Get your act together PnP, this is not okay.