Pick n Pay WORSE SHOPPING EXPERIENCE EVER , ever !

ONLINE SHOPPING EXPERIENCE, Benoni. Gauteng Region. On Monday morning +/-8.00am I placed an order for a delivery - Booked for Tuesday 12.00 to 1.00pm time slot. _ PS at a Premium R90.00 delivery Fee . I took a half day leave from work to be @ home for this midday delivery ( Very bad time of the month to do so, but needing Groceries - had to do so ! ) . I am absolutely LIVID at their *********** , pathetic & dreadful service. "PicknPay is Driven By Integrity & Honesty "?!! ... By 2.00pm my order had not made an appearance , so I called PnP support and spent 26 minutes on my cell phone waiting for an explanation. The gent told me that they had technical issues and were running late - but I should get my order in an hour or two. Come 4.00pm , I had still not received any news and again called from my cell - again spent waiting 27 minutes , to be then told I will still be getting my delivery around 6.00pm ! ... so I waited again ( bearing in mind my Dinner ingredients were in the order! ) So I sat like an absolute Fool waiting for the truck to bring my goods ! I managed to raid my rather empty pantry & scratch together a meal of sorts for my family. Giving up after 8.00pm thinking no-one will possible deliver at this late hour. While preparing for bed , I heard a hooter outside sure enough - it was the delivery van at 9.20PM !! , The driver did not have my perishable order as he did not have cooling items? , and said he would deliver these wednesday afternoon ?? , On top of it , I had made a Special note on the delivery instruction- to Carefully pack my Eggs , as last month they had broken all over the place in transit and I didn't receive them then. I could not believe my eyes when I saw that the 18 pack of eggs had indeed broken again- no special packaging , & all over loaves of Bread. I was beyond angry , disappointed & disillusioned in PnP . No customer service or care whatsoever. I had wasted an entire half day , spend almost an hour on my cell phone ,( cant imagine what my bill will be .. ! ) . I had not one call from Pnp advising me on the situation . Then when packing away , I noticed that the Laxa-dol tablets 30's had been opened & two tablets were missing . I am still so Angry and feel that would not be correct in charging me the delivery fee . I am also dissatisfied in the issue of goods ordered , not being supp**** -( my baby potatoes). I want to take this further. I have such a bad taste in my mouth regarding Pick n Pay. By Thursday I still have not received the remainder of my order. I called ( held on for 32 mins ) to be told I may or I may not be getting the groceries ?, depending on their despatch department. I asked for an email address of the General Manager / any management , only to be told that they are not allowed to give the email addresses to customers!! Really ?!! I do not think I have ever been more angry than I am at the moment. They certainly do not deserve my hard earned cash or patronage. I have Never experience such *********** , disappointing and Downright Disgusting service .