HH.
Heathen Hunter .
1 reviews | Active since Oct 2023
12 Oct 2023, 13:22
Pick n pay, Worcester
There is a Pick n pay in Mountain Mill Shopping Centre, Worcester, South Africa that I have been going to that has no one behind the kiosk counter where the cigarettes are and, I'm always forced to leave the goods and leave or stand in the long queues. I have been trying to complain about this problem for the past year but, everytime there's a new " manager " that I'm complaining to and each time they promise to resolve the issue. Today 12 Oct 2023, I took a video of the deli counter where there are also never any one available (check on surveillance cameras) And guess what? . . . No one at the kiosk again !
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Replies (3)
Pick n Pay's replyOfficial
13 Oct 2023, 13:50Hi Heathen, Thank you for reaching out to the Pick n Pay Customer Care Team. Please accept our apologies for the poor shopping experience at this store.
We are busy addressing this complaint with our Management Team & the relevant store who will be in touch with you. Please refer to this reference number ***: should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department.
They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
We are busy addressing this complaint with our Management Team & the relevant store who will be in touch with you. Please refer to this reference number ***: should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department.
They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Best regards,
Pick n Pay's reply13 Oct 2023, 13:50
Official
Hi Heathen, Thank you for reaching out to the Pick n Pay Customer Care Team. Please accept our apologies for the poor shopping experience at this store.
We are busy addressing this complaint with our Management Team & the relevant store who will be in touch with you. Please refer to this reference number ***: should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department.
They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
We are busy addressing this complaint with our Management Team & the relevant store who will be in touch with you. Please refer to this reference number ***: should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department.
They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Best regards,
HH.
Heathen Hunter .'s updateReviewer Update
13 Oct 2023, 18:29It's the first time ever that someone responded
Thank you so much for this. . . Bless you!
Thank you so much for this. . . Bless you!
HH.
Heathen Hunter .'s update13 Oct 2023, 18:29
Reviewer Update
It's the first time ever that someone responded
Thank you so much for this. . . Bless you!
Thank you so much for this. . . Bless you!
Pick n Pay's replyOfficial
11 Dec 2023, 12:00Hello Heathen,
Thank you for your response.
We do apologize for the inconvenience caused. May you please let us know whether this matter was resolved as yet. Please let us know if not so we can assist you accordingly. Thank you in advance for your co-operation.
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***. Email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00 Thank you for choosing Pick n Pay and we hope you have a lovely day further. Kind Regards,
The Pick and Pay Team
Thank you for your response.
We do apologize for the inconvenience caused. May you please let us know whether this matter was resolved as yet. Please let us know if not so we can assist you accordingly. Thank you in advance for your co-operation.
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***. Email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00 Thank you for choosing Pick n Pay and we hope you have a lovely day further. Kind Regards,
The Pick and Pay Team
Best regards,
Pick n Pay's reply11 Dec 2023, 12:00
Official
Hello Heathen,
Thank you for your response.
We do apologize for the inconvenience caused. May you please let us know whether this matter was resolved as yet. Please let us know if not so we can assist you accordingly. Thank you in advance for your co-operation.
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***. Email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00 Thank you for choosing Pick n Pay and we hope you have a lovely day further. Kind Regards,
The Pick and Pay Team
Thank you for your response.
We do apologize for the inconvenience caused. May you please let us know whether this matter was resolved as yet. Please let us know if not so we can assist you accordingly. Thank you in advance for your co-operation.
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***. Email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00 Thank you for choosing Pick n Pay and we hope you have a lovely day further. Kind Regards,
The Pick and Pay Team
Best regards,