SG
Sarisha G

1 reviews | Active since May 2009

25 Sept 2018, 14:24

Pick n Pay Woodmead-Service is Pathetic!!!!

Hi, I'm not sure what it is at Pick n Pay Woodmead, however every time I go to the store, there are items that I'm over charged on. EVERY TIME!!! When I inform the cashier, they tell me to go to customer service. I then have to add another 1 hour to my shopping time to sort out something that I am being inconvenienced for. This happens all the time. The cashiers including managers are very unhelpful to even assist. I also tell them that the Smart shopper machine is not working and does not pick up my card, they do not assist, they want me to pay and then go to customer service to sort out, which defeats the whole point of having a Smart shopper card. The customer service provided at this branch is pathetic to say the least and I definitely won't be shopping there in a hurry. I would not even recommend anyone to this store, with the treatment I am given EVERY TIME. The cashiers don't care, and they even tell me it's not there problem to go check the correct prices on the shelf, I need to pay and go to customer services, who will then give a refund and then I should go buy and follow the queue again. This makes me think that the cashiers are bullying me as a customer so instead of assisting me!!!

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Replies (1)
Pick n Pay
Pick n Pay's reply26 Sept 2018, 16:18
Official

Good day Sarisha,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores, we are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas