NM
Natalie M
1 reviews | Active since Nov 2018
04 Jun 2019, 09:05
Pick n Pay Woodmead
Pick n Pay in Woodmead, manager Pindiwa have the worst customer service manners.
Hang the phone up on me. Just the worst service from the woodmead branch
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Replies (3)
Pick n Pay's replyOfficial
04 Jun 2019, 13:07Good day Natalie,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team.
Your reference number is ***. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team.
Your reference number is ***. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards
The Pick n Pay Team
Pick n Pay's reply04 Jun 2019, 13:07
Official
Good day Natalie,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team.
Your reference number is ***. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team.
Your reference number is ***. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards
The Pick n Pay Team
NM
Natalie M's updateReviewer Update
05 Jun 2019, 07:13Dear Pick n Pay Team
Let me give some information on this matter:
I requested a reprint of a slip, that a staff member did on her personal account and the company need to re in burse her for. the slip has unfortunately been lost.
I phoned PnP woodmead on Friday 31 May 2019 requesting a reprint of a slip.
Pindiwa said he is quite busy and can I email the required information through to him. This was done immediately after the phone call was dropped.
On Tuesday 04 June 2019 I followed up on the reprint. Pindiwa went off on a tangent about him calling me back on Friday and I didn't answer. I constantly ask why didn't he leave a message or just rep**** on my email. While I still trying to figure out so when will I get the reprint he said, "I'm in a meeting and drop the call".
I then phoned the branch manager requesting if he can please ask Pindiwa to email me the reprint, which he promised to do.
It is 05 June 2019 and still no reprint. Today will be 7 days later and no response after 3 emails and numerous calls asking Pindiwa for a reprint of a slip.
Please all I need is response on this matter.
Natalie Mthethwa
Let me give some information on this matter:
I requested a reprint of a slip, that a staff member did on her personal account and the company need to re in burse her for. the slip has unfortunately been lost.
I phoned PnP woodmead on Friday 31 May 2019 requesting a reprint of a slip.
Pindiwa said he is quite busy and can I email the required information through to him. This was done immediately after the phone call was dropped.
On Tuesday 04 June 2019 I followed up on the reprint. Pindiwa went off on a tangent about him calling me back on Friday and I didn't answer. I constantly ask why didn't he leave a message or just rep**** on my email. While I still trying to figure out so when will I get the reprint he said, "I'm in a meeting and drop the call".
I then phoned the branch manager requesting if he can please ask Pindiwa to email me the reprint, which he promised to do.
It is 05 June 2019 and still no reprint. Today will be 7 days later and no response after 3 emails and numerous calls asking Pindiwa for a reprint of a slip.
Please all I need is response on this matter.
Natalie Mthethwa
NM
Natalie M's update05 Jun 2019, 07:13
Reviewer Update
Dear Pick n Pay Team
Let me give some information on this matter:
I requested a reprint of a slip, that a staff member did on her personal account and the company need to re in burse her for. the slip has unfortunately been lost.
I phoned PnP woodmead on Friday 31 May 2019 requesting a reprint of a slip.
Pindiwa said he is quite busy and can I email the required information through to him. This was done immediately after the phone call was dropped.
On Tuesday 04 June 2019 I followed up on the reprint. Pindiwa went off on a tangent about him calling me back on Friday and I didn't answer. I constantly ask why didn't he leave a message or just rep**** on my email. While I still trying to figure out so when will I get the reprint he said, "I'm in a meeting and drop the call".
I then phoned the branch manager requesting if he can please ask Pindiwa to email me the reprint, which he promised to do.
It is 05 June 2019 and still no reprint. Today will be 7 days later and no response after 3 emails and numerous calls asking Pindiwa for a reprint of a slip.
Please all I need is response on this matter.
Natalie Mthethwa
Let me give some information on this matter:
I requested a reprint of a slip, that a staff member did on her personal account and the company need to re in burse her for. the slip has unfortunately been lost.
I phoned PnP woodmead on Friday 31 May 2019 requesting a reprint of a slip.
Pindiwa said he is quite busy and can I email the required information through to him. This was done immediately after the phone call was dropped.
On Tuesday 04 June 2019 I followed up on the reprint. Pindiwa went off on a tangent about him calling me back on Friday and I didn't answer. I constantly ask why didn't he leave a message or just rep**** on my email. While I still trying to figure out so when will I get the reprint he said, "I'm in a meeting and drop the call".
I then phoned the branch manager requesting if he can please ask Pindiwa to email me the reprint, which he promised to do.
It is 05 June 2019 and still no reprint. Today will be 7 days later and no response after 3 emails and numerous calls asking Pindiwa for a reprint of a slip.
Please all I need is response on this matter.
Natalie Mthethwa
NM
Natalie M's updateReviewer Update
05 Jun 2019, 08:30Dear PnP team,
Thank you very much. I have received this morning the reprint of the slip.
Thank you
Natalie Mthethwa
Thank you very much. I have received this morning the reprint of the slip.
Thank you
Natalie Mthethwa
NM
Natalie M's update05 Jun 2019, 08:30
Reviewer Update
Dear PnP team,
Thank you very much. I have received this morning the reprint of the slip.
Thank you
Natalie Mthethwa
Thank you very much. I have received this morning the reprint of the slip.
Thank you
Natalie Mthethwa