1 reviews | Active since Jun 2017
Pick 'n Pay Wonderpark Pretoria - atrocious service!
<p>Dear Pick 'n Pay. I am specifically mentioning the branch that I am complaining about because I’m generally happy with the PnP brand - especially the Cape Town branches. But the service received at the Wonderpark pick 'n pay is hands down the worst. I moved to this area 5 months ago, so this has not been a once off occasion, every time I step out of it I vow to never go back. Unfortunately it is the closest big supermarket to our house. The staff is rude, they are exceptionally slow, supervisors are never on the floor and it takes forever to get them to assist if needed. If have tried to complain to management but they also seem to never be around. The queues are ALWAYS a nightmare as minimal resources are placed behind tills, and today the lady at the cigarette counter started off (before greeting me) saying “those better be less than 10 items” and then proceeded to tell me to pack my own bags because I was keeping up the queue (because her counter did not have the stock so I could not proceed my payment). I urge you, and practically beg you to please address this branch and there incredibly impolite and unprofessional staff!</p>
Good day Jeanine,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Jeanine,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
