OM
Obakeng M

1 reviews | Active since Mar 2013

24 Mar 2015, 13:30

Pick 'n Pay Wonderpark Long Queues

Dear Sir/Madam,<br> <br> I went to Pick 'n Pay Wonderpark on Saturday 21 March 2015 to do my grocery around 14:00. Upon completing, then I had to go and pay. Only 6 till points were available to pay and the queues were long reaching halfway to the isle. I counted over 13 till points which were closed. Then I decided to go and have a chat with the manager about the long queues. I was told that most of the staff was on lunch and some were off. I then asked what is she planning to do with the long queues as there were too many till points which were closed. She told me that there's nothing she can do as she doesn't have enough staff. I was not impressed with the response I got from her. I then returned to the long queue. Suddenly after complaining to her she sent a lady to come tell me to go pay at till no.10. Suddenly more till points were opened. I'm not happy with the service that I got from Pick 'n Pay Wonderpark.<br> <br> Regards,<br> Obakeng

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Replies (1)
Pick n Pay
Pick n Pay's reply24 Mar 2015, 15:27
Official
Hello omodipa,

Please accept our apologies for this poor shopping experience.

I have escalated this complaint to our Store GM who will be in contact with you shortly.

Kind regards
Wendy-Lee Millar
Customer Care
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