1 reviews | Active since Sept 2010
Pick n Pay Witpoortjie bad service
I went to buy long life milk, the Pick n Pay brand on the 21st of Jan 2019 and yesterday 14 of Feb 2019 when I opened 2 cartons and I found sour milk (Amasi) inside. I asked my helper to take it back today and I gave her my Smart Shopper card and she was told that they need a slip and now that it has been long since I bought it they can't help. I have the following questions: 1. Was I supposed to keep a till slip just in case Pick n Pay robs me of my money? 2. Where else could I have bought a Pick n Pay branded milk? 3. Why didn't they investigate further given the severity of the complaint? 4. What must I do with the sour milk now?
I m speaking about the Pick n Pay in Witpoortjie.
I have been a loyal customer to that shop since 2015 and they have now lost a customer.
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused. We see you were assisted by our customer care consultant. A letter was sent to you and points loaded for the poor quality milk.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused. We see you were assisted by our customer care consultant. A letter was sent to you and points loaded for the poor quality milk.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team