Pick n Pay - without the Pick

Hi, After spending R1000's over the past year with Pick n Pay as well as ASAP, I got kicked in the behind. I placed an order on the 26th May 2022 and it was never delivered. The order status on the ASAP app changed back and forth and I was in constant contact with the Call center to alert them to what was going on. Needless to say at the end of it, the order was never delivered and the last call on the 26th May was where the agent offered a refund. Which I agreed to.

Today is the 07-June - 13 days later and still no refund. I am without groceries and also without R980 that was the full value paid to them.

Theree was a refund of R28.99 on the 26th May (due to an item not in stock) that has also not been refunded.

Where do I go from here? call centre is not empowered enough to give good sound status. the last comment was that it is out of our hands and up to the BANK.

Please tell me which bank takes 13 days to clear money.

I am sure it is still stuck within their internal process and waiting for thta sod f@#$ to push the button to return my money.

Why not offer something more easy to process - example a card that I can still go to a Store and Purchase food and groceries from?

Come on Pick n Pay - Raymond did not have this in mind when he left it ot his son to run.... Spend less time with the CGCSA and more time seeing to the people outting money in your pocket and helicopter....