PA
Pastel A
1 reviews | Active since Dec 2018
19 Jun 2020, 07:18
Pick n Pay West Coast Village selling expired goods
I purchased juice at Pick n Pay West Coast Village yesterday, 16 June 2020. When I had some of the pomegranate juice the same evening, I tasted something was off, it had a slight gas flavour. I then checked the expiry date and noticed it was not visible, half the date is blurred. Why are they selling expired goods to the public? I got sick after drinking the pomegranate juice, that I have no clue when it expired already. Thank you to customer care for contacting me and I hope this will be looked into.
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Pick n Pay's replyOfficial
19 Jun 2020, 16:47Hi Pastep,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the poor product quality & for the delay in response.
We are addressing your concerns with our Management Team to enable them to address this with the relevant supplier.
An email has been sent to you should the brand of this product be .PNP or NO NAME please complete the email sent to you with all necessary information needed for our Corporate Brands Team to conduct an investigation.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
The Pick n Pay Team
Pick n Pay's reply19 Jun 2020, 16:47
Official
Hi Pastep,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the poor product quality & for the delay in response.
We are addressing your concerns with our Management Team to enable them to address this with the relevant supplier.
An email has been sent to you should the brand of this product be .PNP or NO NAME please complete the email sent to you with all necessary information needed for our Corporate Brands Team to conduct an investigation.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
The Pick n Pay Team