Pick n pay welkom, poor service on ASAP

I placed an today the 4th, at about 11am. On the App it reflects my order is being prepared, little did I know that over an hour, just after 12 I do a follow up with client care and the agent tells me the driver has my order and will be here in 20 minutes, 14:00 I call again because the store was not answering their phones, the second agent tells me that the first driver canceled, second driver says he did not receive any order from the store and that they say they're not picking up my order from their system. So I was advised to cancel the order, however, I will not receive my money immediately as it will be transferred into App wallet or it can be converted into Smart shopper points, so now I must suffer the inconvenience of not getting neither my order nor my money back? Because of people not doing proper checks on their systems, how is it that they're picking up other people's orders and not mine? Why did the first agent lie to me and say the driver is already out because at that I would have made an alternative. I have never been so disappointed by this store, even when you do a walk in there their service is as slow as they come.