Pick n Pay waterfall mall and ASAP and Call centre agents.

Pick n pay ASAP and Pick n Pay waterfall mall both offered the worst experience to me and my family, I placed an order on the 17th December 2023 which consisted mainly of food/dinner we planned to prepare for the night, on the app it later showed that my order was delivered but i had not received anything, i immediately called the customer care and was made to hold for 10 mins+, and i was told the driver showing to have picked up the order says he didnt collect the order and he doesnt know were it is, the call centre agent promised to call me back in an hour but she never called back and just left my query as is. I called 2 hours later a different agent answers but no change same story i am told and same time on hold (10mins+) and she says she will call back but she still doesnt , i call the sametime from cellphone get a different agent a guy this time he also tells me the samething but promises a refund within 15 mins, he hangs up and says he will call me back because i conplained about my airtime calling them, but to no surprise he never calls back to, I call them again literally the sametime holding of 10mins+ and she tells me the matter is escalaled and is going to find out how far they are as i explained this is our dinner for the night, stndard procedure she never calls back. Day 2 the 18th December 2023 i call to follow up another 10min on the line im told the order is back at the store i asked why is it not sent to me then coz its now 11:52 and nothing is said to me, she says the store says they will repackage and send the order to me, she hangs up and says she will keep track and update me, but like a standard pick n pay asap agent she follows procedure and never calls me back. I had to call again for about the 6th time this time im no longer sure if im even talking to the same person or different but voices start to sound the same, she tells me the driver was there to collect but the store was no ready with my order and the driver left, so my order was just put on the side with no one to collect it, she says they arranged another driver but hey pick n pay doesnt care so i still havnt received my order, ive lost money on their store with the order and the airtime i spent also wasted with no help, i am really upset and regretful in my decision to order there, ive always been using Checkers60 and its always been on point, this time i failed in going for pick n pay, i will never ever make the same mistake.