Pick 'n Pay Viljoenskroon

11/09/2017 Smart Shopper card 7 ********** 5 ********** I have made a purchase for plastic file pockets x2 at Pick ‘n pay Viljoenskroon the price on the shelf clearly stated 8.95 at the till it was scanned under Frozen W/M PP B/jack w Desg for 39.99 each. I consulted with Lerato and she went with me to the shelf to confirm, she called Portia and she shed they must correct it. The shelf price was removed and the Portia called a manager who called the owner Gerard he told me they have a board that state it is my (the customer) responsibility to confirm if the barcodes and price are correct as on the item, I told him it is not my responsibility to check bar codes of every item. He the accuse me that I have changed the price tacks on the shelf. Took the pockets which I already paid for and walked away. The previous time I complained with him regarding customer service at their bakery where I was still busy with my order and the lady handed me 1 item at a time and in between she served other customers before finalize my order. Complaining to the owner Gerard his response was that he has a BEE policy and staff members must serve BEE clients first or during non BEE clients.

Regards Christo Groenewald ********** ********** ********** 24/9/2017 I have made an online complaint 11/09/2017 and still had no email, reply or feedback from their Customer care call centre regarding this matter.