DS
Donnie S

1 reviews | Active since Jan 2017

01 Aug 2018, 14:50

Pick n pay victiorian heidelberg tellers do not care

Had very bad experience today at pick n pay by victorian centre heidelberg gauteng. The entire pick n pay was packed with like 1000 people and all of them invade your space and breathe and cough in your face! And the teller by the lotto ticket machine allows people to cut infront of you while you are being helped and does not tell the intruder thats vutting line and invading your space and coughing in your face to stand back because they are busy with a customer, no the ignore it and let it happen. And the teller also creased my lotto tickets with how rough she handled them. Extremely poor do not care F you attitudes. PEOPLE CAN GET TB from people invading your spaces and breathing and coughing in your face. The tellers in pick and pay allow people to cut lines and invade peoples spaces and they wont do anything because the do not care. Was +-11:00 am!

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Replies (5)
Pick n Pay
Pick n Pay's reply02 Aug 2018, 12:46
Official

Good day Donnie Snyman,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Thabisile Macuacua

DS
Donnie S's update03 Aug 2018, 14:24
Reviewer Update
Yeah right. YOUR TELLERS DO NOT CARE WHEN PEOPLE INVADE OTHER PEOPLES SPACES NOR WHEN THEY CUT IN LINE. This is not a one time occurrence !!! Your pick n pay tellers do not care. They always allow people to invade your spaces and lways allow people to cut in line and push you away when you are being helped!!! The let it happen every single time!!!! The do not tell the invader or line cutter to move back and that they are busy with a customer ever!!! Nor do they tell the other people to move back and give the customer they are helping some space!!!!
DS
Donnie S's update03 Aug 2018, 14:39
Reviewer Update
All the tellers at the Pick n Pay at victorian centre heidelberg gauteng do not care. They always and every single time allow rude customers to cut line and invade your spaces when you are being helped by a teller. The tellers never ever tell the line cutter or personal space invader to move back and wait their turn and to give the customer they are helping some space!!! Never ever! They just simply let it happen every single time because they do not care. THIS HAPPENS BECAUSE THE TELLERS AND PICK AND PAY ALLOWS IT TO HAPPEN. That is why you get the rudest customers at pick n pay!!! The tellers never tell a person that is cutting line and invading your space to move back and give the customer their space!!!! Never!!!! This is not a one time occurrence!!! Tellers should never allow other customers to cut lines and invade their spaces!!!! A customer should be able to have a personal and safe space!!!! They allow people to invade your space, push you out of the way when they cut lines and even to stand right up next to you while you are being helped!!!! They would never allow this behaviour at any ban**** A person should be allowed their own safe personal space when they are being helped!!!! And not allow other customers to invade your space or to cut the line!!!! This happens because all the tellers do not care and allow this to happen!!!
DS
Donnie S's update03 Aug 2018, 14:47
Reviewer Update
Pick n pay should train their tellers to handle such customers that invade peoples personal spaces and when these customers cut lines!!!! This is pick n pays problem because they let it happen and do not allow a customer to have a personal safe space!!! Because pick n pay and their tellers allows this to happen. A customer should have their own safe personal space that isnt being invaded by other customers ever!!! This behaviour should not be acceptible nor allowed!!! Yet the tellers do not care and simply allow it to happen. Its the tellers job to tell people to move back and to give the customer they are busy helping some space and not to cut the F ing line!!!! This happens every single time at this pick n pay!!! With all the tellers!!! Aspecially the tellers by the lotto machine!!! Can pick and pay please train their tellers to handle misbehaving customers!!!! This happens because they do nothing and allow it to happen. They can even ask every single customer that enter their stores if they ever experienced another customer cutting line and invading their space and then the teller does nothing and allows it to happen then you will be suprised at how poor your services are!!!!
DS
Donnie S's update03 Aug 2018, 15:10
Reviewer Update
There are old pensioners that gets shoved around and their spaces invaded during sasa!!!! And they are old and vulnerable and can easily get TB from people invading their spaces and breathing and coughing on them!!! And its all pick n pays fault for allowing it to happen and doing nothing