Pick n pay vangate

Good day

I had a very disappointing experience at the Vangate Mall PNP I was so disturbed when I left there.

I went to your halaal deli to get some cold meat when the lady who assisted me there didnt even greet she took her own time to assist me and eventually when she did she through my cold meat in the plastic priced it ,while pricing it I asked her not to put the small pieces in and can she pack my meat in properly as it will break and it's already half way broken into half.

The reason for asking her was because she through it in the plastic and had no respect for what I ordered and what I am paying for she then told me " nee wag ek het nie tyd om polonys te pack nie doen dit self ek het ander werk". In Afrikaans. I then asked her to take the broken pieces out she gave the open polony plastic to me wanting me to take it out myself. I was so disgusted with her service with her attitude and the way she responded I approached her I ended up arguing with her as she was pulling faced and eventually she sweared . I then asked for the manager oh my word and that is when I realized I'm not surprised by her behaviour as the manager wow for a manager the way he approached myself and my husband the only thing he said without even greeting I greeted him he said he will take a look at the camera see what happened and address it not even an apology I threatened him with hello Peter he then decided to apologize and wants to take us to his office insisted on my husband to put on his mask properly as if the store is even following Covid protocols his job is to sort out his staff not speak to customers as if they are his staff and treating customers like we are insignificant. We argued with him paid for our items and left the store I'm furious disappointed and also very disturbed this is not the way customers are supposed to be treated neither by staff nor by management but if the manager is not well disciplined how can the staff follow they will only do what the leader does as they know he treats customers this way both of their responses was disgusting. I do hope someone will contact me and take this matter further as I am not happy and I will not leave it as is. The managers name is Roelof if I'm correct.

05/12/2022

Again at your store as I love the store and enjoy my shopping there your supervisor assisted with huggies gold specails on my items I was confused with the jumbo and the value pack she then came assisted took the jumbo size 4 kimbies off my sale told me it's not that 1 it's the value pack override it took the kimbies off and left didn't even give me a chance to ask if the are no more value packs left and she just walked away .

I don't know where this utterly rude behavior is coming from but I believe it's because there are no respect for customers in that store they just don't care.

I will continue to do my shopping there as I love your items and your sales the store does not belong to them the store is there for us as customers to enjoy our shopping your previous manager had a better approach as well as the staff they new that they could not disrespect customers in that manner but the problem is with your management it starts.

I have picture of these utterly rude staff The manager with the Grey hair that continued going on as normal after a disturbed conversation and your deli staff member turning her face away and saying thank you in the back group as she knows nothing will happen to her that was her words.