SG
Sumaya G

1 reviews | Active since Apr 2012

29 Jan 2021, 13:23

Pick n pay u suck

Make an option for half a star. The stores services are poor but customer service is a flippen joke. In the pick n pay specials there was a mortein automatic spray for R85. 99 and Schwartzkopf gliss shampoo and conditioner for R110.

The one pick n pay Jean Crossing got no stock that I understand on the mortein. The shampoo and conditioner they don't keep.

Then I went to centurion mall they don't keep either then I went to doringkloof and the same thing. I called customer service she got my on hold for 15 minutes airtime gone minutes gone still no answer.

Then I called back it was cut off as the woman couldn't hear me. Then I downloaded the app and these things are not on the app either. So I called again and this lady not giving me a chance to state my case. Or maybe not understanding me I don't know also suddenly can't hear me so it cut off also.

Now why u advertise things and don't supply the product? How is your customer service that supposed to help not able to help in any way how is your online store not even giving the options.

What the hell?!

0
Replies (1)
Pick n Pay
Pick n Pay's reply01 Feb 2021, 09:56
Official
Good day Sumaya, Thank you for taking the time to address your concerns with us. Please accept our apologies for any inconveniences caused to you.  We are busy addressing this with our Buying Team.


We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Should you have any further queries or need assistance please feel free to contact us on the information provided below. Monday - Saturday             08:00 - 19:00 
Sunday & Public Holidays  09:00 - 17:00  Our Contact number is ***
Kind regards,
The Pick n Pay Team

Best regards,