mH
mpho H

1 reviews | Active since Mar 2020

24 Aug 2021, 10:34

Pick n pay trauma

My safety was threatened at the till payment of pick n pay. Just as my items were being tilled onto the system and I start packing them into the trolley. A male approaches right in front of the cashier and next to me, he started touching my items which were now packed into plastidsxand on the trolley, and asked him out of respect to leave my things alone and give me privacy to take out my purse and pay for the items. He insisted I listened to him and I told him I choose not to, I then asked the cashier if the male was one of their employees and she nodded her head no but started giggling. Just as the male eventually left my trolley, 2 more guys approached my trolley just as I'm about to pack my card into my purse and asked if I need trolley assistance. I told them no, this is when they starred to threaten me by saying I'm rude and they will be waiting outside the store building for me. I took my trolley and went to the toilet so that I xan request Bolt services and ask the driver to meet me at the entrance where the security is standing because I was in a state of fear and feeling the worst just. My bolt driver saved my safety even when he had no obligation to. My point is, it was the worst experience a young African woman like myself had to experience on the 19th August 2021. I made a decision that day that I will never step into the doors of pick n pay ever in my life because of the disrespect and revolting service from the cashiers who are also women and felt the correct behavior to display was laugh as if its a big joke. I burned my smart shopper card as there's nothing smart about pick n pay,it's management at that store and it's service. I'd rather go to shoprite because they have trolley assistance under their employ and they are respectful and professional.

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Replies (3)
Pick n Pay
Pick n Pay's reply24 Aug 2021, 13:25
Official
Hi Mpho,
Thank you for reaching out to the Pick n Pay Customer Care Team.
We would like to sincerely apologize for the delay in our response, we are experiencing high call/email volumes and currently doing our best to respond as quickly as possible.
We have raised this as a complaint with our Management Team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on   : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team

Best regards,

mH
mpho H's update26 Aug 2021, 14:06
Reviewer Update
Thank you to the pick n pay management for contacting me and also ensuring the matter is being investigated and will be dealt with. I really appreciate the prompt response and the initiative taken towards my complain as I'm one of their customers both in food and clothing departments. I hope my future endeavors with pick n pay will be that of quality customer service. Thank you once again
Pick n Pay
Pick n Pay's reply26 Aug 2021, 14:19
Official
Hi Mpho.

We appreciate your feedback.

We are pleased to hear that our team has been in contact with you to assist with your complaint.

Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on   : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team

Best regards,