TN
Thembi N

1 reviews | Active since Feb 2017

07 Aug 2019, 09:44

Pick n Pay Tramshed- The Security guard's attitude stinks

6 August 2019 I went to the store around pm and I felt embarrassed after asking the security to mark an Item I had in my bag, she looked directly at me turned and went to one of the store employees where she had a short chat and then passed me again. I then politely ask if she can mark the Item or at least show where I can go get help because the last thing I want is being accused of *****ing the Item if I go inside the store with it. The Security RUDELY told me that she doesn't not work in that store she works at the other pick n pay liqua and then grad the box in my hand a mark it. I went to the store manager's office and I found Mr Thapelo who I thought didn't know how to handle the situation because I left that office even more frustrated. When I was paying for my groceries, the security lady came straight to me and start asking me what she said to Thapelo, I felt intimidated, all this is happening while I was paying in front of other Customers. It is very sad that this kind of behavior is tolerated by Bigger supermarkets like Pick n Pay.

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Replies (1)
Pick n Pay
Pick n Pay's reply07 Aug 2019, 12:43
Official
Good day Thembi Nukeri, 
 
Thank you for taking the time to address your concerns with us. 
 
Kindly accept our apologies for the bad service and inconvenience caused, we are busy addressing this with our management team. 
 
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 
 
Kind regards, 
Pick n Pay Team