WG
Wouter G

1 reviews | Active since Dec 2009

29 Nov 2016, 09:08

Pick n Pay tramshed needs to train their staff

<p>I always go to Pick n Pay tramshed , recently I noticed they now have security at the door when you leave , but Im writing this , as this is becoming a massive problem , and I’m even thinking of not going back there again</p> <p>You pay for your items and then walk to the door, while you are still trying to hold you bag with the items inside, you bag is grabbed with 2 hands -without speaking to you , both hands go into the bag and start going thru the items you have in the bag , all of this -while you stand with your slip in your hand , making you wonder what this person is looking for , if you try to stop them from just going into your bag , they become very aggressive and start screaming at you</p> <p>Now I need to know from the management of this store, why his staff is not trained to work with customers ? if you hand the person the slip , why can’t you yourself open the bag so they can scan the items you already paid for , this makes it your property , and they can scan the items without sticking their hands into your bag</p> <p> </p> <p>Why don’t your security rather monitor people as they go thru the till point to see who pay for their items and who don’t</p> <p> </p> <p>Realy I don’t feel save leaving your store anymore as they are very aggressive</p> <p> </p>

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Replies (1)
Pick n Pay
Pick n Pay's reply29 Nov 2016, 15:52
Official

Good day Wouter,

Thank you for taking the time to address your concerns with us.

Please accept our sincere apologies for the poor service experience.

We are busy addressing your complaint with our management team.

Kind regards,

Vanitha Venketas