1 reviews | Active since Jun 2013
Pick 'n Pay Towers, Bloemfontein
<p>I am a regular Pick 'n Pay customer, as a matter of fact I almost shop there on a daily basis for business and personal purposes. However I am a bit dissapointed at my experience this evening after work. On the shelf at the Krush juices, a clear adverti*****t was placed stating the special was R21.95 and Smart Shoppers get a further 10% discount and pay only R19.95. So I took 2 bottles, only to discover at the till that they are R 31.95. I told the lady that the special stated R 19.95 for smart shoppers, so she sent the assistant there to go check at the juice shelfs. The assistant came back with the special that I saw, only to show me that fine print that the special is for the 1 liter bottles and not the 1.5 liter bottles that I took. I said okay not a problem, I will take the 1 liter bottles then, even though the adverti*****t was clearly placed at the 1.5 liter bottles incorrectly by the staff. She then came back only to inform me they do not have any 1 liter bottles. How can you advertise something (and place the advert by the wrong items) if you do not have stock of the original item on special. Needless to say I did not buy any of the juices. I drove less that 2 kilometers further to the Spar on my way home and discovered that they have the exact same 1.5 liter juices on special for only R 25.95!! Wow lucky me!! I think I will think twice from now on to stop at Pick 'n Pay and rather visit the competitors more often. </p>
Good day Elanie,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Elanie,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
