Pick n Pay Took My Money, Didn’t Deliver, and Left My Family Hungry

I am beyond disappointed with Pick n Pay's service. They deducted R443.15 from my account but failed to deliver key items—most importantly, the meat I ordered to feed my family. To make things worse, I had to spend an extra R80 on airtime because a team leader promised to call me back at 18:00 and never did.

Now I’m told I must wait 3–5 business days for a refund. That’s unacceptable. My family is left without food, and your failure to deliver has disrupted my daughter’s upcoming birthday celebration.

Pick n Pay has shown zero accountability or care. I demand an immediate refund of both R443.15 and the R80 airtime. As a long-time customer, I now seriously question whether this company values its customers at all.