Pick n Pay THE LOW BUDGET SERVICE CHAMPIONS!!!!!

Pnp in Fourways Mall has the most ********** customer service and customer service reaction time.

I just tried to make a quick grab of something to eat while I was at the mall and decide to pass by their Deli section and grab a Pie and a piece of meat. A) there is no one serving customer that I’ve already found there, now I decide to join the line thinking they’re probably bringing food out from the back or something. B) I try and ask for assistance from a guy packing stuff just by the bread section to ask him if he could please find someone to help us as customers, as we had been waiting for a while, the others longer than myself. He just looked around then said idk where these”Deli ladies could have gone” I tell him well people are on their lunch breaks so please try find them he looked around came back and said idk where they are( I’m assuming he was still looking for the deli ladies and not another person to assist.) I then grab a coke and go to the tills with no interest anymore in getting something to eat. C) no one at the tills they’re all by the Kiosk area having a big fat chat others slouching on the counter area facing me and can see me I then ask a lady that works at Pnp pushing a trolley full of food maybe from where people just leave them lying around I’m not sure. I mention the Deli situation first that there’s a huge line by the Deli almost by where they sell Biltong of people trying to purchase food to eat. The deli ladies now come back all 3 of them casually and this lady helping me says oh there they are they were in the canteen. Which ****ed me right off because there’s no apology and sense of urgency at this stage still. I uncomfortably leave to go purchase my coke and get to the till I try and pay and then the lady by the lottery section then sends two guys to the ONLY TILL OPEN. Where I now want to pay at and tells them to pay there. They come in front of me and get assisted first despite my getting there first. I then ask one of the customers what was going on why are they coming in front of me and the other guy said they were instructed to. Mind you the kiosk is still FULL OF PEOPLE IN UNIFORM. Slouching about the counters talking and laughing there’s other customers wanting to come at not knowing where to pay at this point I really honestly want to just leave because I’m upset. Finally I pay and get out of that hell hole of an institution or whatever service provider they want to call themselves.

I was very stunned at the casualness of everything and lack of customer centric mindsets. It’s not the first time that they have sidelined customers like this but today was the worst EVER that I’ve EVER WITNESSED THEYRE **********, SUPER USELESS AS A BRAND AT CUSTOMER SERVICE and HAVE NO REGARD FOR CUSTOMERS ON ANY AND EVERY LEVEL.

By FAR THIS WAS MY BIGGEST REGRET OF THE YEAR WAS TO WALK INTO PNP FOURWAYS MALL AND EXPECT SOMETHING OF QUALITY. It was high hopes for Low budget service champions!!!!!!!!

One more thing let me see those 3 Deli space consumers hired to assist customers that decided to go attend a canteen all at the exact same time as opposed to minding the business they actually get paid for, PNP is gona have a big big problem on their hands. After this I’m going on Twitter to post the pictures of that whole incident I am going to make PNP as a brand trend for the worst things possible I will open a whole pole on “what’s the worst thing people have experienced at Pnp” and wait for the answers there after make it a thread. I AM GOING TO DRAG PNP FOURWAYS FOR FILTH!!!!!!!!!!!!!!!!!!!!