1 reviews | Active since Dec 2022
Pick n Pay Supermakets
Pick n Pay Supermakets sent out a promotion pamflet nationwide valid 25 Nov - 24 Dec 2024, advertising Cape Cookies Luxury assorted assortment 1kg for R124,99 save R25. We ordered the cookies as advertised on the online app amongst other christmas goodies. However we received a 500 gram bocks in return for the R124,99. Upon querieng the improper delivery, a day later we received an excuse that their marketing dept made an error in the app, however it is an error on the app and the pamflet as well as the google Pick n Pay on.line catalogue. No apology, no refund or replacing the item which was ordered as per all three platforms used to advertise. Poor customer service and could be deemed or considered as *****.
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the inconveniences caused to you while shopping online.
We have done a follow up on this and can confirm that the 1kg Cape Cookies is available for PnP Online shopping and instore at Supermarkets. This offer is not available via the Asap App.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the inconveniences caused to you while shopping online.
We have done a follow up on this and can confirm that the 1kg Cape Cookies is available for PnP Online shopping and instore at Supermarkets. This offer is not available via the Asap App.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,