Pick 'n Pay Summerstrand, Port Elizabeth

Pick ‘n Pay, Summerstrand, Port Elizabeth, would be happy if no customers visited their store. They do not want to serve you; they do not want to sell you stock (i.e. they verge on refusing to do so) and if you point out their legal errors, they simply talk over you to shut you up.

In my opinion, anyone who plans to shop in this store should double-check every product and price label several times before you even think if going to the checkout. This has happened to my wife and me several times with several products during one shop.

However, even if you have done this, beware of a large, overweight woman, who has a constant smirk on her face who is employed by Pick ‘n Pay. You will notice her because she wonders around the front area of the shop, disrupting the tellers continuously by chatting to them. If she gets involved in a price dispute, she will verbally insult you, refuse to listen to your explanation of product and price, challenge and harangue you and would be delighted to lose you as a customer, but win her argument by brow-beating you.

She is unable to grasp the fact that stock that is marked incorrectly – is Pick ‘n Pay’s fault – not mine, my wife’s or anyone else’s. It has nothing to do with merchandisers or who have packed the goods. If the stock is packed incorrectly, or the wrong price has been attached, or whatever the reason – the customer who came in good faith to purchase stock are allowed to expect respect, understanding and an ear to the complaint.

To the best of my knowledge, the price advertised with the product is the selling price, no matter what the computer says - and the computer did not make the mistake.

If you point out the error that Pick ‘n Pay has made, she will click her tongue at you in irritation, and talk over anything you try to say, refuse to listen, and challenge you – extremely aggressively as though hers is the only view. She is judge, jury and executioner – and even the store manager quakes. She goes as far as ignoring the manager’s presence, and he ***ers before her.

So, do not bother with this store. They do not want your money, they do not want to listen to what they are doing wrong – legally or otherwise - and they certainly do not want you if you are ***ment-deprived.

However, if you do find yourself in a situation that you have to shop there – be prepared to be affronted, abused, met rudeness and most of all refusal to listen to what they have done wrong.

SHAME ON YOU PICK ‘N PAY SUMMERSTRAND!!